Due to the perishable nature of fresh flowers, we have specific return conditions:
• Products must be in original condition
• Returns must be requested within 24 hours of delivery
• Photographic evidence may be required
• Preserved roses and non-perishable items: 7 days return window
• Custom or personalized orders are non-returnable
To initiate a return:
1. Contact our customer service within the eligible timeframe
2. Provide your order number and reason for return
3. Submit photos if requested
4. Await approval from our team
5. Follow the return instructions provided
Contact: info@redevents.ae or +971 55 422 7757
Approved refunds will be processed within 7-10 business days to the original payment method. For cash on delivery orders, refunds will be issued via bank transfer (bank details required).
Refund amount may be adjusted for:
• Partial returns
• Damaged items due to customer mishandling
• Return shipping costs (if applicable)
We offer exchanges for:
• Incorrect items delivered
• Damaged products upon arrival
• Quality issues
Exchanges are subject to product availability. If the exact product is unavailable, we will offer a suitable alternative or full refund.
If you receive damaged or incorrect items:
1. Do not accept the delivery if damage is visible
2. Contact us immediately with photos
3. We will arrange a replacement or full refund
4. No return shipping required for our error
We stand behind the quality of our products and will resolve any issues promptly.
The following items cannot be returned:
• Custom or personalized arrangements
• Products damaged due to customer mishandling
• Items delivered more than 24 hours ago (fresh flowers)
• Sale or clearance items (unless defective)
• Gift cards
If you have any questions about returns or refunds, please contact our customer service team:
Email: info@redevents.ae
Phone: +971 55 422 7757
WhatsApp: +971 55 422 7757
Our team is available to assist you and ensure your complete satisfaction.
